FAQ

We have different policies for Sweden and international shipping.

SWEDEN
Traceable mail 34 SEK
Free shipping over 650 SEK
(1-3 business days)

EUROPE
(EU AND NON-EU COUNTRIES)
Non-traceable mail from 70 SEK fee to maximum 108 SEK
Traceable mail from 112 SEK fee to maximum 147 SEK
Registered, traceable mail from 115 SEK to 170 SEK
(5-10 business days)

INTERNATIONAL
Registered and tracked mail from 115 SEK fee to 170 SEK

International shipments may apply to import duties and taxes once your order reaches your country. Please your inbox for any customs-related emails.
Annuniqe Studio does not stand for shipping cost, import duties, and taxes once your order reaches your country. Additional import-related fees are the responsibility of the recipient.

All orders are shipped from Sweden via The Swedish postal service.

Yes we do, please check our Refund Policy Tab

 Annuniqe Studio does not stand for the return shipping cost of international and domestic returns.

Domestic return (Sweden)

You are responsible for return shipping cost even if your order is calculated as free shipping with delivery.

For more info check our Refund policy.

Within EU
If your return is accepted, we’ll send you a return shipping label, and the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-EU countries

The same rule applies to non-EU countries, but you need to show clearly on the package that this is RETURN ITEM.

Once you contact us at
info@annuniqestudio.com to start the return we will guide you with all instructions you need.

If your order has not yet shipped, email us at info@annuniqestudio.com with your order number and updated address so we can adjust it for you. If your address needs to be changed, please let us know as soon as possible. Once a package has been assigned tracking we are unable to make adjustments.

Until now, EU businesses have had to register VAT in each EU country in which they sold goods and charge customers their domestic VAT rate once sales hit a certain threshold.
From July, this threshold is being removed and the VAT rate must be charged from the first sale.

Annuniqe Studio is registered as OSS (One Stop Shop) and this means that all VAT on items will be charged applicable at your EU country local taxable rate.

Products that are in stock will ship out within 1-3 business days.

Your custom order will be shipped as soon is produced. This can take between 2 and 5 business days depending on the design.

If the product is faulty, please send your complaint along with a picture to
info@annuniqestudio.com

The fastest way to ensure you get what you want is to return the item
you have, and once the return is accepted, make a separate purchase for
the new item.

We offer different checkout options for you.

Once you are ready to checkout with the items in your shopping bag you can:

1.Click on the “Checkout” button in your shopping cart. If you have already
an account with us, simply sign in using your email address and the password
that you created for the account. If you do not have an account, just follow
the simple steps to create an account and continue through the checkout process.

2.Click on the" Shop Pay "button in your shopping cart and input
all information needed later choose the shipping method. Shop Pay ensures that
whenever you log into our store again, they can simply authorize their purchase
without having to enter all of your details again. For security purposes, you
will receive a text message that includes a verification code. This 6-digit
code will allow you to authorize your payment safely. This means that you need
to enter your mobile phone number to complete your shopping experience.

3.Click on the "PayPal" button in your shopping cart and login to
your PayPal account and follow the instructions from there.

4.Click on the "Google Pay" button in your shopping cart and
follow the instructions.

Annuniqe Studio is a small independent business.
We do our best to ship your order as soon as possible.
Please send us an e-mail if you have had to wait longer, and we will get it sorted as quickly as possible.

Yes, we use metal jewelry hardware that is nickel-safe what means the product does not exceed the EU's common limit values ​​for how much nickel jewelry and other items come into direct and long-term contact. with the skin allowed to emit.
90% of the hardware we use is made in the EU.

Materials that we use to create designs are:

1.Metal
#brass
#stainless steel,
# zamak ( a family of alloys with a base metal of zinc and alloying elements of aluminum, magnesium, and copper)

2.Acrylic plastic
3.Resin
4.Polymer clay
5.Glass pearls

1.Remove jewelry when showering or bathing. This is particularly important
when on the beach, in the sea and in chlorinated water.

2.Avoid spraying perfume directly on the jewelry. We recommend applying perfume
before putting on jewelry.

3.Wait to put on jewelry until after you have applied makeup, lotion, etc.
Lotion, creams, makeup products might contain chemicals that react with your
jewelry.

4. Store your jewelry in a closed box or baggie to prevent scratching and
tarnish from oxidization and moisture.

5.Remove before exercising or going to bed.

Payment options within Sweden:

Apple Pay
iDeal
Google Pay
PayPal
The following cards: Maestro, Mastercard, Visa, American Express

Shop Pay- you can enter all shipping, credit card, and billing information for faster checkout next time you buy.
Swish
Klarna payments
Since Klarna does not support express checkout "Shop Pay" it won't be visible as a checkout option next to Shop Pay, PayPal, and Google Pay. You can choose to pay with Klarna after you have filled in your address, email, phone number, and chosen shipping option.

Payment options for international orders:

Apple Pay

iDeal
Google Pay
PayPal
The following cards: Maestro, Mastercard, Visa, American Express

Shop Pay- you can enter all shipping, credit card, and billing information for faster checkout next time you buy.

Yes we do, check our Custom Shop Tab

There is an option next to the product picture where you leave a note with the word or the initial letter you wish to order. You can choose the color too.
At the checkout, there is also an option to leave notes to incorporate into your order.

The time depends on how complex the custom jewelry will be and how many custom orders are ahead of yours

It can take between 2-5 business days.